Terms and conditions

Effective date: June 2026

These terms and conditions ("Terms") govern your access to and use of the R&R Cleaning website and the services we provide. By using our website, requesting a quote or booking a service, you agree to these Terms. In these Terms, "R&R Cleaning", "we", "us" and "our" mean R&R Cleaning (ABN 80 241 124 181), and "you" means the person or organisation engaging us or using our website.

1. Our services

R&R Cleaning provides cleaning services including end of lease bond cleans, commercial bond cleaning, carpet cleaning, upholstery cleaning, pest control and regular residential cleaning across Brisbane and surrounding areas. The information on our website is general in nature. Prices shown are guides only, and the price for your job is confirmed in writing before any work begins.

2. Quotes and pricing

Quotes are based on the information you give us about your property, including its size, condition and the services required. If the property differs materially from that information, we may need to adjust the quote, and we will discuss any change with you before proceeding. All prices are in Australian dollars.

3. Bookings, access and payment

A booking is confirmed once we have agreed the scope, time and price with you. You are responsible for providing safe and timely access to the property. Payment terms are set out in your booking confirmation or invoice and are payable by the date shown. We may pause or decline service where access, safety or payment issues arise.

4. Cancellations and rescheduling

If you need to cancel or reschedule, please give us as much notice as possible. Cancellations made at short notice, or where our team is unable to access the property at the booked time, may incur a fee. Any applicable fees will be set out in your booking confirmation.

5. Our guarantee

We stand behind our work. If you are not satisfied with a clean, let us know within 48 hours and we will return to put it right at no extra charge, provided the property has not been occupied or altered in a way that affects the original work. For bond cleans, our re clean support applies to items on the agreed cleaning checklist.

6. Bond cleans

For end of lease bond cleans, we clean to a detailed exit checklist. While our work is designed to help you meet inspection standards, the return of a bond is decided by your agent, landlord or property manager and can depend on factors beyond cleaning, such as property damage and wear. We cannot guarantee the release of a bond, but we will support reasonable re clean requests that relate to our agreed checklist.

7. Liability

Nothing in these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law. To the extent permitted by law, our liability for any claim arising from our services is limited to resupplying the services or paying the cost of having the services resupplied. We are not liable for loss or damage that was not reasonably foreseeable or that arises from circumstances outside our reasonable control.

8. Your responsibilities

You agree to provide accurate information, to secure or remove valuable and fragile items, and to tell us about any hazards, special requirements or surfaces needing particular care before we attend.

9. Website and intellectual property

The content, branding and design of this website are owned by or licensed to R&R Cleaning and are protected by law. You may view and use the website for personal, non commercial purposes. You must not copy, reproduce or use our content for any other purpose without our permission.

10. Privacy

We handle personal information in accordance with our privacy policy, which forms part of these Terms.

11. Governing law

These Terms are governed by the laws of Queensland, Australia, and you submit to the non exclusive jurisdiction of the courts of that state.

12. Members giveaway terms

The R&R Cleaning members giveaway (the "Promotion") is conducted as a promotional draw. By taking part, you accept the terms below.

• Promoter: R&R Cleaning, Brisbane, Queensland.
• Eligibility: the Promotion is open to active R&R Cleaning members aged 18 years or over and resident in Australia. Our team members and their immediate families are not eligible.
• Entry: eligible members are entered automatically for each month in which their membership is active. No separate purchase or action is required beyond holding an active membership.
• Draw: the draw is conducted monthly. The draw date, method and any winner publication details are confirmed for each draw.
• Prizes: prizes vary each month and are described at the time of each draw. Prizes are not transferable and there is no cash alternative unless stated.
• Notification: winners are notified using the contact details held on their membership. If a winner cannot be contacted or does not respond within a reasonable time, we may redraw.
• Conduct: we may amend, suspend or end the Promotion where reasonably necessary, and may disqualify any entry obtained through fraud or in breach of these terms.
• Privacy: personal information collected for the Promotion is handled in accordance with our privacy policy.

13. Contact us

For any question about these Terms, contact us on 0419 382 733.