Privacy policy

Effective date: June 2026

R&R Cleaning (ABN 80 241 124 181) ("R&R Cleaning", "we", "us" or "our") is committed to protecting the privacy of every person we deal with. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our website or engaging our services, you consent to the collection, use and disclosure of your personal information as described in this policy.

1. The information we collect

The personal information we collect depends on how you interact with us. It may include:

• your name, email address, phone number and postal or property address;
• details about the property you ask us to care for, including its type, size, access arrangements and condition;
• the content of your enquiries, quote requests, bookings and other communications with us;
• your booking, scheduling and service history; and
• technical information collected automatically when you visit our website, such as your IP address, browser type and the pages you view.

We do not collect sensitive information unless it is reasonably necessary for our services and you have consented, or we are otherwise permitted by law.

2. How we collect it

We collect personal information directly from you when you complete a form on our website, request a quote, make a booking, or contact us by phone, email or message. We also collect certain technical information automatically through our website. In some cases we may collect information from a third party, such as a property manager or agent who engages us on your behalf.

3. Why we collect and use it

We collect, hold and use personal information so that we can:

• respond to your enquiries and prepare quotes;
• schedule, provide and manage our cleaning and cleaning services;
• administer memberships, bookings, payments and the members giveaway;
• communicate with you about your bookings, account and service updates;
• improve our services and website; and
• meet our legal and regulatory obligations.

4. Direct marketing

From time to time we may use your contact details to tell you about our services, offers and news. You can opt out of marketing communications at any time using the unsubscribe option in the message or by contacting us, and we will action your request promptly.

5. Disclosure of your information

We may disclose personal information to:

• our team members and contractors who carry out services on our behalf;
• service providers who support our business, such as booking, form, email, payment and IT providers;
• a property owner, manager or agent connected to the property we are servicing; and
• government agencies, law enforcement or other parties where required or authorised by law.

We do not sell your personal information.

6. Storage outside Australia

Some of our service providers may store or process information on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure those providers handle your information in a manner consistent with the Australian Privacy Principles.

7. Security and retention

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law, after which we take reasonable steps to destroy or de identify it.

8. Access and correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable period and may need to verify your identity first.

9. Cookies and website analytics

Our website does not set its own tracking cookies. Web fonts are served by Google Fonts, which may receive your IP address as part of delivering those files. If we introduce analytics or other cookies in future, we will update this policy.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

11. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the effective date shown above.

12. Contact us

For any privacy question or request, contact us on 0419 382 733.